Functions
Customer Services Recruiters
Delivering Lasting Placements for Companies in the Customer Services Industry
Specialist Customer Satisfaction Recruitment
Very often, the primary point of contact between companies and their clients is the customer service team. For this reason, it is of vital importance that call center and customer care employees have the personality traits and skill set to leave a great impression after every interaction with customers.
Because these positions are so sought after, there is a high volume of eager job seekers and top talent ready to connect with companies in the industry.
At TSS, we understand the importance of finding and hiring the right candidates for your organization. We are a top-notch executive search firm that specializes in matching our clients with enthusiastic customer service professionals that have the necessary skills to boost success in their company.
What We Do
At TSS, our team of aerospace executive recruiters can deliver candidates with the right qualifications and merits to fill open executive and leadership roles within the industry. We achieve this through:
Assessment
Each candidate that shows interest in our client’s open roles is assessed thoroughly, with our team looking beyond their track record and soft skills. TSS recruiters also assess candidates for other factors, including their personality, work ethic, motivational drivers, and cultural alignment.
Talent Acquisition
We leverage our extensive network of connections to get referrals and recommendations for the best aerospace and engineering professionals who fit our client’s hiring requirements. In addition, we also make hundreds of cold calls and emails to “hard-to-reach” industry talents who may or may not be actively looking for new job opportunities.
Organization Transformation
Our team of headhunters has vast industry knowledge, having worked for aerospace businesses for years. Our expertise in the aerospace industry allows us to provide clients with guidance on improving processes and boosting employee engagement and retention rates.
Our Approach to Customer Service Executive Search
The first step in our executive search process is gaining an understanding of your unique needs, company culture, and your specific requirements for prospective employees. Once our assessment is complete, we can compare your requirements with the existing customer services team to identify any gaps.
TSS’s specialized executive search team then embarks on a thorough search for top candidates in the customer services industry. We are
focused on finding candidates that are as diverse as they are experienced, as part of our commitment to inclusivity.
Our Fields of Expertise Under Customer Services
TSS offers assistance in finding top-tier talent for various industries, including customer services. Some of the customer service fields we focus on include:
- Communication and Interpersonal Skills
- Complaint Resolution
- Cultural and Linguistic Sensitivities
- Customer Education and Onboarding
- Customer Relationship Management (CRM) Software Proficiency
- Data Analytics and Reporting for Service Efficiency
- Escalation and Case Management
- Feedback Analysis and Improvement
- Loyalty and Retention Strategies
- Multichannel Support (Email, Phone, Chat, etc.)
- Product Knowledge and Training
- Quality Assurance and Monitoring
- Service Level Agreement (SLA) Management
- Technical Support and Troubleshooting
- Upselling and Cross-selling Techniques
Customer Service Positions We Place
We specialize in finding excellent customer service candidates to fill a variety of temporary and permanent openings, including administrative and leadership positions. Some of the jobs we fill include:
- Account Management Coordinator
- Account Manager
- Account Representative
- Account Specialist
- Bilingual Customer Service Representative
- Business Service Representative
- Call Center Customer Service
- Call Center Manager
- Call Center Representative
- Client Relations Associate
- Collections Representative
- Customer Care Associate
- Customer Care Representative (Inbound and Outbound)
- Customer Interaction Management Specialist
- Customer Relationship Specialist
- Customer Service Agent
- Customer Service Ambassador
- Customer Service Asset Manager
- Customer Service Associate
- Customer Service Director
- Customer Service Manager
- Data Entry Specialist
- Dialer Administrator
- Help Desk Specialist
- Receptionist
- Telemarketer
Why Choose TSS As Your Customer Service Recruitment Partner?
TSS is known as one of the best customer service recruiters in the world. We are renowned for our unmatched service and we prioritize building lasting ties with our clients.
Partnering with TSS as your trusted executive search ally, you can become a frontrunner in your field. Our deep understanding of the sector, combined with our talent acquisition expertise, is what sets us apart from other agencies.
We have built our reputation on delivering outstanding results, an unwavering commitment to quality, and a vast pool of customer service experts and professionals for our clientele to choose from.
Our Promise - The Right Hire
Professionalism is one of our hallmarks. To us, upholding client privacy is vital, and we go to great lengths to ensure confidentiality and reliability throughout each executive search process.
We are committed to helping you find the perfect fit for your business!
When you work with TSS, you allow us to contribute to your company’s growth and success.
Contact us today to schedule a consultation with one of TSS’s experts.
Our success fee is 20%. No upfront costs.
All information shared will remain confidential.
What Makes us Different
Tailored Service Excellence
Our dedicated senior consultants provide attention to detail at every stage of the search process, ensuring tailored results that exceed expectations.
Nationwide / Global Talent Acquisition
Leveraging our extensive network, we identify and attract world-class leadership candidates from diverse backgrounds and locations
HR Advisory Services
We offer expert guidance to optimize your HR processes, enhancing efficiency, reducing workloads, and boosting employee retention and engagement.
Fast Turnaround time
Our consultants work to expedite search executions. Minimizing time-to-hire while seeking the best talent in the market.
Comprehensive Solutions
Beyond recruitment, we provide value-added services from organizational health to leadership development programs
Our Standard Search Practices
TSS follows the highest industry standards when searching for leaders for its clients.
Replacement Guarantee
We contractually commit to replacing any hire that doesn’t meet expectations.
Industry-Leading Assessments
We provide comprehensive evaluations, including personality insights, for all shortlisted candidates.
Off-Limits Agreement
We protect our clients’ interests by making their leadership teams off-limits for candidate sourcing. As trusted consultants, we prioritize our clients’ organizational success.
Dedicated Team
A senior consultant and their team serve as your primary point of contact throughout the search process and maintain communication with you and the new hire.
Thorough Reference Checks
We perform extensive background checks including credit, education, criminal, and employment history verification. We also process security checks where necessary.
